Technology Support Analyst

The Technology Support Analyst position provides a full range of services necessary for the operation of College of Health Professions (CHP) computers and will primarily serve labs, patient serving clinics, as well as faculty and staff in assigned departments. This position will be a member of a fantastic team in the CHP Deans Office.

Official application link & to learn more about the job: https://jobs.wichita.edu/postings/32001

Summary of Responsibilities 
Installs, configures, deploys and support systems, servers, software, and hardware to meet the needs of the department and department users. Provides technical support to department users.

Essential Functions 

1. Collects and analyzes information from system users to formulate the scope and objectives of the system.
2. Writes system and programming specifications so that when the system is implemented it will meet user needs.
3. Documents processes, coordinates with vendors, provides system recommendations as needed. May train staff on system usage.
4. Provides problem recognition, research and resolution including recommending action(s) to resolve user inquires.
5. Prepares and maintains technical documentation to guide system users and to assist with ongoing operation, maintenance, and development of the system.

Minimum Education 
60 hours of college coursework in related field by hire date

Minimum Experience 
Two (2) years of experience in systems design and support or related field

Preferred Experience 
Experience with wireless communication and troubleshooting
Experience with TCP/IP

Knowledge, Skills and Abilities 

1. Strong knowledge with computers, networking, and operating systems
2. Strong technical skills on troubleshooting computer hardware, software, peripherals, and network diagnostic
3. Strong customer service centered philosophy
4. Strong communication skills including; verbal, written, and listening

Benefits Information

Salary Information

Employer Information